Help Centre
Frequently Asked Questions
Everything you need to know about our handcrafted Peshawari chappals, delivery, sizing, and after-sales care.
Measure your foot from the back of the heel to the tip of your longest toe and compare it with our size guide. If you are between sizes, contact us at 0345 5561177 before ordering.
Our leather products are made using carefully selected materials and finished by skilled artisans. Material details for each style are listed on its product page.
Select your product and size, add it to the cart, and complete the checkout form. You will receive an order confirmation using the contact information provided at checkout.
Contact us as soon as possible. We can change or cancel an order before it has been dispatched. Once shipped, the return and exchange policy applies.
Yes, we deliver to serviceable locations throughout Pakistan. Delivery times may vary according to the destination and courier operations.
Once your order is dispatched, tracking information is shared through your provided phone number or email address.
Eligible unworn products may be exchanged within the period stated in our Returns & Exchanges policy. Products must include their original packaging and must not show signs of use.
Contact us immediately with your order number and clear photographs of the product and packaging. Our team will review the issue and arrange an appropriate solution.
Still need help?
Our team is available Monday–Saturday, 10am–9pm, and Sunday, 2pm–9pm.
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